How Ventilation Fans Improve Guest Experience at Hotels

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45% of customers share negative hotel reviews on social media.
See how this hotel improved overall guest experience and lowered operating costs by installing new ventilation fans.

See how this hotel improved overall guest experience and lowered operating costs by installing new ventilation fans.

Challenge:

For the Best Western Central Hotel, located in Harrisburg, PA, the challenge was to improve overall guest experience and lower operating costs. The guest bathrooms needed new ventilation fans that were both quiet and effective.

Solution:

They updated 174 guest bathrooms with Panasonic‘s FV-08VRE2 WhisperRecessed LED™ exhaust fans to quietly improve Indoor Air Quality (IAQ) and remove excess moisture while lowering operating costs.

Result:

The WhisperRecessed LED™ ventilation fans improved IAQ by effectively managing moisture in the bathroom to eliminate the problems associated with mold and mildew.

Best Western Hotel Invests in Improved IAQ with an Eye Towards Customer Satisfaction. As the internet continues to simplify travel planning in recent years, guests expect and demand more from the hotels and resorts competing for the hospitality dollar. With 71% of independent travel-related bookings now done online1 and 45% of customers sharing negative reviews on social media, 2 hoteliers cannot afford low customer satisfaction.

Common complaints such as odors, noise, and comfort quickly have a negative effect on overall customer satisfaction, guest retention and reputation. Notably, many people have trouble sleeping with vibration or mechanical noises, typically generated from a shoddy A/C unit or noisy bathroom fan. Unfortunately, these systems vary by building, and not hotel chain.

Rising operating and maintenance costs also pose a unique challenge within the hospitality industry. Prolonged moisture in the room can cause wall paper to peel, mildew smells to form, and potentially more serious mold issues that require remediation.

For hoteliers who want to improve guest experience, a high performing IAQ solution plays a significant role in customer satisfaction.

  • More than 60% of consumers give better ratings to hotels with high IAQ and robust sustainability efforts.
  • 95% of customers share bad experiences with others and 86% of consumers are influenced by negative reviews.
  • Guests are 3.9 times more likely to book hotels with higher ratings than lower ratings.

Solution Details:

To demonstrate their commitment to guest comfort and environmental stewardship, the Hotel updated 174 guest bathrooms with Panasonic‘s FV-08VRE2 WhisperRecessed® LED™ exhaust fans to quietly improve guest comfort and achieve good IAQ by quickly removing excess moisture.

Guest comfort was enhanced with minimal noise at just 1.0 sone for a relaxing and quiet sleep (1.0 sone is equivalent to the sound of a quiet refrigerator, in a quiet kitchen). • WhisperRecessed® LED™ is a more powerful and energy efficient solution that helpsreduce maintenance and operating costs.

Upgrading to an ENERGY STAR® certified fan that meets strict standards set by the Environmental Protection Agency (EPA) means WhisperRecessed LED provides better performance, efficiency and comfort with less noise.

Stylish, all-in-one design fan/recessed light controlled by one wall switch ensures optimal fan operation every time an occupant uses the bathroom.

More than 60% of consumers will give better ratings to hotels with high IAQ, LEED certification and programs in place to improve energy efficiency, conserve water and recycle.

Summary:

The emphasis placed by the hotel’s general manager on renovating the guest bathrooms with Panasonic’s high performing, energy efficient WhisperRecessed LED™ was a long-term, sustainable approach to good IAQ and improved guest comfort. By effectively exhausting shower moisture, the WhisperRecessed LED™ ventilation fans maintain clean rooms, while minimizing maintenance and operating costs.

By investing in the WhisperRecessed LED™, the Best Western Central Hotel is poised to receive an increase in positive customer reviews, therefore, an increase in guest bookings and a healthier bottom line.

“The Panasonic exhaust fans have been quiet and effective in our guest bathrooms – a great enhancement to our overall guest experience!”
– Peter Chiccarine, Hotel General Manager

Learn more: https://ftp.panasonic.com/ventilationfan/ebook/iaq_healthy_home_ebook.pdf